Responsible Gaming
at lbaje — Play Smart

lbaje operates exclusively for adults. Players must be 18 years of age or older to register an account, make a deposit, or place any wager on the lbaje platform. This is a non-negotiable requirement, and we enforce it rigorously through a multi-stage verification process.

How We Verify Player Age

During registration, every applicant is required to confirm their date of birth and agree to our terms, which explicitly state the 18+ requirement. Before any withdrawal is processed, all players must complete our full Know Your Customer (KYC) verification process, which includes:

• Submission of a valid Bangladesh National Identity Card (NID) showing date of birth;
• A valid Bangladesh passport (biographical data page) where NID is not available;
• A selfie photograph for liveness and identity matching where required;
• Confirmation that the mobile number on the account matches a registered bKash, Nagad, Rocket, or Upay account held by the same individual.

Any account where age cannot be verified, or where the player is found to be under 18, will be permanently closed and all funds returned to the original payment source. lbaje reserves the right to request KYC documentation at any point during a player's account lifetime, not only at withdrawal.

Protecting Minors

If you are a parent or guardian and you believe a minor in your household may have accessed the lbaje platform, please contact us immediately at [email protected]. We will investigate the account and take appropriate action without delay. We also recommend the use of parental control software on shared devices to prevent underage access to online gaming platforms.

One of the most effective ways to keep gambling within a healthy budget is to set a deposit limit on your account before you start playing. lbaje provides flexible deposit limit controls that let you cap how much money you transfer into your account over a given time period, giving you confidence that you will never spend more than you intend to.

Deposit Limit Options

You can set any of the following deposit limit types independently or in combination:

How Deposit Limits Work

Once a deposit limit is active, the lbaje platform will automatically block any deposit attempt that would cause you to exceed your chosen limit. If you try to deposit ৳5,000 on a day when you have already deposited ৳1,500 and your daily limit is ৳2,000, the platform will only allow a further ৳500 and will notify you of the restriction.

Increasing a limit requires a 7-day cooling-off period before the higher limit takes effect. This delay is intentional — it prevents impulsive decisions made during a losing streak from immediately overriding a carefully chosen limit. Decreasing a limit takes effect immediately, with no cooling-off period required.

Problem gambling does not always announce itself. It often develops gradually, disguised as a run of bad luck or a temporary phase. Being able to recognise the warning signs — in yourself or someone close to you — is the first and most important step toward getting things back under control.

Ask yourself honestly whether any of the following statements apply to you. If several of them resonate, it may be time to use lbaje's responsible gaming tools or to reach out for professional support.

Helping a Friend or Family Member

If you are concerned about a friend or family member's gambling behaviour, the most helpful thing you can do is open an honest, non-judgmental conversation about what you have observed. Avoid accusations or ultimatums in the first instance — many people with gambling problems feel a deep sense of shame that makes it harder for them to seek help when they feel attacked. Express your concern from a place of care and encourage them to reach out to support services listed in the section below.